CarGurus Reviews

Updated 11 Aug 2020

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4.1
80%
Recommend to a Friend
80%
Approve of CEO
CarGurus Founder/CEO Langley Steinert
Langley Steinert
121 Ratings
Pros
  • "Free lunch, travel covered, gym, monthly happy hours - the list goes on(in 19 reviews)

  • "Great perks - Catered lunch, interesting problems to solve, lots of autonomy, great coworkers(in 18 reviews)

Cons
  • "It should be shaped around helping dealers but it's not(in 8 reviews)

  • "Truthfully, no cons stand out for me(in 6 reviews)

More Pros and Cons
  1. COVID-19

    "Opportunities for growth and continuous exciting developments"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time for more than a year

    Pros

    I’ve been here for 2 years and have had a level change and a transfer within my own team. There are all sorts of exciting projects to work on and opportunities to learn while the company continues to grow and innovate. My team and leadership have been great about making sure good work is credited and recognizing everyone’s contributions. Additionally, I feel safe and supported during the pandemic - knowing that our company was able to pivot from minimal WFH to full time WFH when safety was in question makes me confident that our leadership puts people first.

    Cons

    Changing priorities and timelines from both an executive and cross functional level make planning difficult. Once leadership decides something is a priority, there is huge pressure to get the work done as fast as possible (not necessarily the best work possible). When something isn’t a leadership priority, it gets pushed off to the point of being difficult to address.

  2. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time for more than a year

    Pros

    Great management, respect for personal time, fast paced, collaborative, consumer centric, no crazy deadlines.

    Cons

    As the company grows, there's more and more bureaucracy and less of a startup like culture.


  3. COVID-19

    "Innovative, Freedom to create, No barriers, Culture that can't be beat"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time for more than 3 years

    Pros

    Here are Cargurus there is a great deal of emphasis on innovation. The innovation is driven by a solid analysis of numbers and data to ensure that it's not innovation for the sake of innovating. The company recognizes that creating something new brings with it a risk of failure, learn from that an move on. There are practically no barriers between teams and this is refreshing. Unlimited Personal Time Off is great for those that are care takers or for that visit to the bank/office that has to be done between 10 - 4.

    Cons

    Work from home policy was not great, but I fully expect this to change seeing how successful we have been in the COVID-19 enforced office closure.

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  4. COVID-19

    "Best Place I've Ever Worked"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time for more than a year

    Pros

    I've worked for CarGurus for two years and have only good things to say about the experience. Not only does the company genuinely care about it's employees (evident through summer outings, happy hours, perks, compensation, more), but my colleagues are some of the most conscientious people I've ever worked with. I changed roles after 1 year with CarGurus and the process was pretty easy, and I felt supported by everyone involved. I've had opportunities to mentor colleagues as well as be mentored by many.

    Cons

    Not many bad things to say. I fear that the CarGurus culture took a hit when we had to reduce our force because of Coronavirus. Also, it's hard to feel the same connection to colleagues when we're all remote, but this isn't necessarily a criticism of CG, just the world in which we currently live.

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  5. "Looks Great......."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter 
    Doesn't Recommend
    Negative Outlook

    I have been working at CarGurus full-time for less than a year

    Pros

    Lunch is great. Location is great.

    Cons

    Everything besides lunch is awful.

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  6. Helpful (4)

    "A Place to Survive, not Thrive"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at CarGurus full-time for more than 3 years

    Pros

    - People: For the most part, folks are intelligent, willing to help, and are great to work with - Openness to change: Culture has gone a long way in the past two years, from the emergence of employee resource groups (ERG)s to the expansion of certain benefits such as WFH - General benefits: Free lunch deserves its own callout, transportation (T-pass or commuter rail), compensation includes equity and bonus, standard tech company fare (drinks, snacks, games, etc.)

    Cons

    - As you might have read in the other reviews, there is a layer of politicking that happens throughout. Some hires or promotions are the results of favoritism in spite of very problematic qualities. While it's hearsay that nepotism exists, exec leadership has not been upfront in acknowledging it authentically and implementing processes to prevent (very public) hiring messes in the future. Sunlight is the best disinfectant - acknowledging that this is an issue (at least on the surface) is the first step to start solving it. - Lack of psychological safety: transparency is lauded as a core value, but I've seen multiple instances of critical feedback loop back to hurt the employee. As a result, it becomes disadvantageous to your career to speak up against mainstream ideas or hold onto an unpopular opinion. CarGurus is a big company, and I'm sure there are managers who have been able to create this environment for their teams, but I've seen enough examples (especially in engineering) to notice a trend. For this reason alone, I've discouraged developers in my network from applying. - Resistance to (large) change: it might be strange given the pro I listed above, but CarGurus likes to make incremental change even in areas when significant change is needed. The most salient example is the "closing the book" of going from 1 to 2 days WFH a month. Not only is leadership ignoring the needs of employees, but they're also causing CarGurus to lag behind peer tech companies. In practice, many managers ignore this anyway because it doesn't make sense. It makes one wonder if there's some weird incentive to dealerships to encourage more driving. - Poor retention plans: for a company that likes to boast about its compensation, it's baffling that the retention bonuses are so low. Expect inflation-level (or heaven-forbid, 4%) "raises" for great performance with minimal-to-none stock refreshes. I'm not surprised that developer retention is so poor.

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  7. "Good but could be better"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Specialist in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time for more than 3 years

    Pros

    Good Benefits, Decent Pay, Good perks

    Cons

    Huge Communication issues from management on what is needed to be successful, lack of clear objectives

  8. "beware"

    1.0
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at CarGurus full-time for more than 3 years

    Pros

    if you like getting yelled at by your customers, this is the place for you

    Cons

    middle management not very capable.

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  9. COVID-19
    Helpful (4)

    "Covid has ruined us."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Cambridge, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at CarGurus full-time for more than a year

    Pros

    It was an incredible place to work before covid. Fair, engaging, fun, great pay.

    Cons

    Right now they don’t have a dime to pay sales and it’s evident. Can’t book anything because it covid and the goals are somehow higher than they were before? People in sales are lucky if they’re making a third of their OTE monthly commission and probably one tenth or less of what they’re used to making. Not only is the pay horrible during covid but they were able to find 100k to donate to social justice while their own reps are scraping, thanks guys. And get ready to be lectured beyond belief about your political views, every day there’s another book club or seminar about white fragility. It’s really sad to see where this company has come after being such a great place to work no so long ago.

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  10. "CarGurus is an amazing place to work!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Credit and Collections Specialist in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarGurus full-time for more than a year

    Pros

    CarGurus cares about their employees.

    Cons

    I have no cons to list.

    CarGurus Response

    June 25, 2020Chief People Officer

    We appreciate you taking the time to leave your review and glad to hear you feel rewarded in your role at CG!

Found 152 reviews