Certified Languages Int'l Reviews

Pros

Its an easy job. You can get through your shift on autopilot most days, and very limited problem solving skills are needed. Theres always someone you can reach iut to for assistance with problem calls

Cons

Its extremely repetitive and mindless, so if you are someone who likes work that really keeps you focused and mentally activated, you may not theive here.

Pros

I work in the administration, and I absolutely love it. We have a lot of autonomy in our department to make decisions but ample help from the higher-ups when necessary. Everyone is friendly, helpful, and awesome. Work environment is very relaxed. Company is transparent with plans and execs hold anonymous Q&A to answer questions. Work from home is widely available. Highly recommend this place!

Cons

They pretty much only promote internally so you have to get started in the call center if you want to move into admin. That's only a con if you're trying to apply from outside the company though. Otherwise nothing else I can think of.

Pros

Communication with the Employer is responsive.

Cons

Need increase of pay rate.

Pros

Good benefits. Upper management tries to be generous and progressive.

Cons

Ops managers have an adversarial mentality about anyone that's not in the club - and the hourly people are looked upon as "the help" and by and large treated accordingly. Some middle mgmt types are aware and try to compensate but others learned that brown-nosing is highly rewarded by the managers so they never miss a chance - and will absolutely throw you to the wolves to curry favor (also effective btw - toxic mgmt 101). Nobody however dares to say anything because retaliation is alive & well at CLI. I dare say it's thriving under current Operations "leadership". If you don't fit in, or kiss up to the managers on the odd day they decide to grace you with their presence, then you're marked for death, and within 90 days there'll be some "reason" to fire you. Happened again and again in the last 3 years (and counting) that the current reptilian management team has been killing the culture at CLI.

Pros

Good first job to get into the field, and are not picky about giving people a chance to work for them.

Cons

They direct calls from all over the place and you are just brought right into a conversation without any prior heads up except for hearing an unfamiliar company name from the operator. It can be a hospital, a bank, a school, lawyer, insurance, and you just have to know how to communicate in all of those areas so studying and keeping up with different terminologies and knowing how things work in each field is a must to be able to interpret properly. Sure it's possible to do all this, but the problem is - there is no vision for the future. You have to keep studying and be up to date, but so wage increase opportunities and you are working as a "contractor" which just means you don't get any benefits while working. You pay for your own equipment and the landline bills. If you read through all of this, I doubt anyone would dream to keep this job and consider it a possible career.

Pros

Easy job Fun chat boards

Cons

Fast paced calls can be hectic and stressful

Pros

Work stability Monthly bonuses Sick time + PTO

Cons

Monotonous Rude clients $15 base pay

Pros

Awesome place to work at

Cons

nope, none, nothing, nada, zilch

Pros

growth opportunities, boutique company adding growth

Cons

high growth can be overwhelming

Pros

Own schedule and work freedom

Cons

No benefits or salary increases