Club Quarters Reviews

For a company so posh, staff are extremely cliquey and unprofessional. We are encouraged to write emails to management criticizing & highlighting each others mistakes (using a SHARED email inbox where everyone can see.) Staff also holds animosity towards each other which is evident. Training is non existent - then they’ll throw you in the pool and expect you to excel. They highlight the use of checking in guests at the kiosk so much that there’s a competition monthly for who uses the desk computers less. One of the biggest red flags is that there’s never any meetings for the ENTIRE staff ; shifts get spoken too separately about anything. No fair share of shifts (once your on PM there’s no coming out of it) Nasty behavior from staff only gets corrected when management gets tired of it. Truly toxic environment - they also frequently sell out the hotels which creates a highly stressful environment on weekends, holidays etc. Of course there’s limited work-life balance - the managers will change your schedule and tell you nothing. The great pay is hazard pay, trust me.

They say you don't quit because of the job, you quit because of management. This was very true for me. Within my first few days of being hired, the disorganization was evident. New hires hardly received training from management, and coworkers were expected to train, even if they were also newly hired. The morale was low, and displeasure with management was a common sentiment. I felt like I was constantly walking on eggshells. I felt like I doubted myself more than I have before while working here. My public-facing wins would subtly be acknowledged if at all, but my small mistakes were harped on for sometimes up to an hour. Most of these mistakes were due to poor training, in my opinion. I had witnessed sexist and racist things said by coworkers. I was shocked by this level of unprofessionalism at the front desk. I learned quickly that I should not speak up about anything since I was already being seen as the "problem" when, in reality, I was just noticing a lot of things that management seemed not to do much about. In my opinion, if you push back on anything, you are seen as the issue. I started taking documentation but in the end, it did not matter. The work-life balance in the hospitality industry is not expected to be the best, but this was beyond expectations. Closing to opening shifts were common and in my opinion, unethical. They can only get away with this because it is a smaller chain. If it were a bigger chain, this would be heavily regulated. Considerations for your sleep and efficiency were not taken. It almost felt like scheduling would be used as a tool to punish the employer, but this is just my speculation.