Constant Contact Reviews | Glassdoor.co.in

Constant Contact Reviews

Updated 9 April 2019
372 reviews

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3.4
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Constant Contact General Manager Jonathan Kateman
Jonathan Kateman
33 Ratings

Employee Reviews

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Pros
  • "Enjoyed a lot had the perfect work-life balance since there were so many activities" (in 39 reviews)

  • "There are great people who work there" (in 42 reviews)

Cons
  • "Since the acquisition by Endurance the sole focus for the support team is selling and not helping the customers" (in 7 reviews)

  • "Upper management has lost touch with what is actually going on in support" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    "Balanced Work & Home Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Specialist
    Current Employee - Customer Engagement Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than a year)

    Pros

    Its incredible in this day an age a company, that cares about their employees esp in the sense of realizing that while work is important there are other factors that make employees the best that they can be. Constant Contact does this in a number of ways. In addition, this is a great company if you want to learn new skills which could lead to other opportunities.

    Cons

    Innovation is an important factor but wish there was more of an emphasis.


  2. Helpful (2)

    "Once upon a time..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engagement Specialist in Waltham, MA (US)
    Former Employee - Customer Engagement Specialist in Waltham, MA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Constant Contact full-time (More than 8 years)

    Pros

    this company was had leaders and management that believed in the product. All employees worked together to create, sell and support the best email marketing product on the market.

    Cons

    The company stopped growing, the leaders got scared, company got sold... New parent company took over and changed everything including laying off 30% of workforce. Then made some really BIG MISTAKES.

    Advice to Management

    Bring back the ethics, goals and success that made this company great. Maybe things have changed, I haven't been there in some time.

  3. "Constant Contact review and summary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insides Sales Representative in Loveland, CO (US)
    Former Employee - Insides Sales Representative in Loveland, CO (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Constant Contact full-time (Less than a year)

    Pros

    I loved working here. Great people. Great culture. Great benefits

    Cons

    I don't have anything negative to say

    Advice to Management

    There's nothing that comes to mind


  4. Helpful (2)

    "Constant Cardiac"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Waltham, MA (US)
    Former Employee - Support in Waltham, MA (US)
    Doesn't Recommend

    I worked at Constant Contact full-time (More than 5 years)

    Pros

    There are great people who work there. I truly enjoyed working with other employees and felt that CC had many smart, kind, and great individuals in Tier 1, 2 and 3 support, as well as dev.

    Cons

    The employees, particularly those working in support, are treated like machines. Breaks and lunches are monitored. Calls are monitored and criticized if they take more than about 8 or 9 minutes on average. Support staff are forced to shoe-horn up-sells into calls. The pay for the amount of work would make a plebeian laborer weep in pity if they witnessed the amount of grief given for the rate of pay.
    Others have mentioned that you have to be 'in' with someone to be considered for other jobs. There are plenty of opportunities, but the process is extremely frustrating if you don't have an 'in.'

    Advice to Management

    I heard in the distant past, the calls were weighted more on quality than quantity. Go back to that. Pay your employees something competitive, particular for the amount of work you put them through. You can't have it both ways or people will continue to leave and rant against you on sites like this!


  5. Helpful (3)

    "Great people, company needs everyone to be a sales agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Loveland, CO (US)
    Former Employee - Anonymous Employee in Loveland, CO (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time (More than a year)

    Pros

    Great people to work with. Decent culture, until (see below)

    Cons

    Everything is now based on sales - if you are hired as a customer support agent (t1) you will find that you need to make a percentage of sales in order to keep your job.


  6. "Great place!"

    StarStarStarStarStar
    Former Employee - Sales in Loveland, CO (US)
    Former Employee - Sales in Loveland, CO (US)

    I worked at Constant Contact full-time (Less than a year)

    Pros

    Great pay and hours
    lots of free food

    Cons

    Very high and tough goals
    Very tough to stick around if your not meeting performance goals

    Advice to Management

    more job security would be nice


  7. Helpful (3)

    "Miserable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA (US)
    Current Employee - Anonymous Employee in Waltham, MA (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than 5 years)

    Pros

    They try to be fun. Beer cart on Friday.

    Cons

    Management is literally allowed to break the law and no one cares. HR doesn't help anyone. Sales turnover is huge. Marketing is a disaster. The "happy" is just on the surface. Constant layoffs, and certain people will get lumped into that because managers can't manage, but will hide behind company instability.

    Advice to Management

    Stop cutting benefits to save money and start cutting ineffective middle managers and overpaid VPs who aren't connected to their people.

  8. Helpful (1)

    "Overwhelmed Product/Project Management and Poor Design Management Create a Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Designer in Waltham, MA (US)
    Former Employee - Principal Designer in Waltham, MA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time (Less than a year)

    Pros

    Salary is generous, with excellent perks.

    Strong option for a new designer in a corporate environment to cut their teeth in and find their voice.

    Excellent hours and work/life balance, if a little too loose.

    Cons

    Much of the design work that actually makes it to production is based on ego and ugly politics from just a couple of senior designers who have a stranglehold on the process.

    While there seemed to be a little new buy-in to take user testing seriously, this is the only place I've ever heard someone say (after testing a design with only 8 users,) "Why should we do something that way just because 8 people liked it?"

    Unfortunately, the minimal testing results from deeply flawed/dishonest tests (from designers) are either ignored or misrepresented.

    Advice to Management

    Product/project managers are totally overwhelmed on the myriad of projects that seem to be based mostly on whims from upper management that come and go. This leads to a lack of actual investment and interest in the details to make it work. It is impossible to keep up and properly support the teams involved.

    Also, please address the massive technical debt that is absolutely suffocating the product/company. The rush projects one after another just pile onto the issues, as everything seems like a bandage.

    It seems as though no one knows what's actually necessary to produce a good, or even usable product. Teams don't have the resources or time they need to make anything but poor, rushed experiences. A good example would be the mobile team, which is *shockingly* tiny.


  9. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than a year)

    Pros

    Generous vacation policy, great environment, they really hire with keeping the culture they have in mind, able to move up quickly

    Cons

    No development opportunities at loveland location for developers, pay isnt great


  10. "Great company culture"

    StarStarStarStarStar
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative
    Recommends

    I worked at Constant Contact full-time

    Pros

    Incredible, team oriented company culture

    Cons

    Fast paced environment might not be the best for some