Constant Contact Reviews | Glassdoor.co.in

Constant Contact Reviews

Updated 16 February 2019
367 reviews

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3.6
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Constant Contact General Manager Jonathan Kateman
Jonathan Kateman
31 Ratings

Employee Reviews

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Pros
  • "Enjoyed a lot had the perfect work-life balance since there were so many activities" (in 39 reviews)

  • "Great to really help small businesses grow and succeed using a SaaS tool" (in 38 reviews)

Cons
  • "Since the acquisition by Endurance the sole focus for the support team is selling and not helping the customers" (in 7 reviews)

  • "Upper management has lost touch with what is actually going on in support" (in 12 reviews)

More Pros and Cons

  1. "Great place!"

    StarStarStarStarStar
    Former Employee - Sales in Loveland, CO (US)
    Former Employee - Sales in Loveland, CO (US)

    I worked at Constant Contact full-time (Less than a year)

    Pros

    Great pay and hours
    lots of free food

    Cons

    Very high and tough goals
    Very tough to stick around if your not meeting performance goals

    Advice to Management

    more job security would be nice


  2. "Balanced Work & Home Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Specialist
    Current Employee - Customer Engagement Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than a year)

    Pros

    Its incredible in this day an age a company, that cares about their employees esp in the sense of realizing that while work is important there are other factors that make employees the best that they can be. Constant Contact does this in a number of ways. In addition, this is a great company if you want to learn new skills which could lead to other opportunities.

    Cons

    Innovation is an important factor but wish there was more of an emphasis.

  3. "Overwhelmed Product/Project Management and Poor Design Management Create a Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Designer in Waltham, MA (US)
    Former Employee - Principal Designer in Waltham, MA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time (Less than a year)

    Pros

    Salary is generous, with excellent perks.

    Strong option for a new designer in a corporate environment to cut their teeth in and find their voice.

    Excellent hours and work/life balance, if a little too loose.

    Cons

    Much of the design work that actually makes it to production is based on ego and ugly politics from just a couple of senior designers who have a stranglehold on the process.

    While there seemed to be a little new buy-in to take user testing seriously, this is the only place I've ever heard someone say (after testing a design with only 8 users,) "Why should we do something that way just because 8 people liked it?"

    Unfortunately, the minimal testing results from deeply flawed/dishonest tests (from designers) are either ignored or misrepresented.

    Advice to Management

    Product/project managers are totally overwhelmed on the myriad of projects that seem to be based mostly on whims from upper management that come and go. This leads to a lack of actual investment and interest in the details to make it work. It is impossible to keep up and properly support the teams involved.

    Also, please address the massive technical debt that is absolutely suffocating the product/company. The rush projects one after another just pile onto the issues, as everything seems like a bandage.

    It seems as though no one knows what's actually necessary to produce a good, or even usable product. Teams don't have the resources or time they need to make anything but poor, rushed experiences. A good example would be the mobile team, which is *shockingly* tiny.


  4. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than a year)

    Pros

    Generous vacation policy, great environment, they really hire with keeping the culture they have in mind, able to move up quickly

    Cons

    No development opportunities at loveland location for developers, pay isnt great


  5. "Great company culture"

    StarStarStarStarStar
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative
    Recommends

    I worked at Constant Contact full-time

    Pros

    Incredible, team oriented company culture

    Cons

    Fast paced environment might not be the best for some


  6. "Good Starting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Specialist in Waltham, ME (US)
    Current Employee - Customer Engagement Specialist in Waltham, ME (US)
    Approves of CEO

    I have been working at Constant Contact full-time (More than a year)

    Pros

    Full of Learning Experiences, Friendly Working Environment

    Cons

    Not as Flexible as they make it seem, Growth opportunities not as abundant as made seem. More concerned about numbers and money than Customer Experience

    Advice to Management

    Either compensate your support better or let provide them more opportunities to grow.


  7. "Customer Engagement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Waltham, MA (US)
    Former Employee - Customer Service Representative in Waltham, MA (US)
    Neutral Outlook
    No opinion of CEO

    I worked at Constant Contact full-time (More than a year)

    Pros

    Your able to go to work in casual wear (basically anything as long as its appropriate).

    Cons

    Call center life, strict schedules, and they do not keep their support team completely happy and they are the most overworked employees. They deal with the everyday customer and take all the BS.
    Recommendations have become the money maker and they will make sure every call has an accept or a maybe and check everything on the list to make sure it counted correctly. (A lot of micromanaging)

    Advice to Management

    Treat you support team a lot better and hire more people. Definitely pay them more for all the stuff they have to deal with because it is unfair. Happy employees might make a huge difference. It’s not just about the customer here.

  8. "Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hilliard, OH (US)
    Former Employee - Customer Service Representative in Hilliard, OH (US)
    Doesn't Recommend
    Negative Outlook

    I worked at Constant Contact full-time (Less than a year)

    Pros

    There is no pros fot this place

    Cons

    Dont like to pay what ur owed

    Advice to Management

    Better communication


  9. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    Benefits are great, so are the people.

    Cons

    Increases in pay don't come easy.


  10. "Good stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    There is a positive environment

    Cons

    If you are promoted from within they can take advantage of pay