The two partners have never worked anywhere else, and it shows. It feels like they're going through the motions of running a company based on blog posts they've read, then testing it out on employees. They have huge egos but the work they've done is laughable (except for the engineering work).
The CEO is arrogant, stubborn, and a horrible leader. He constantly ruins relationships with clients because of his ego. He doesn't know how to build trust, and blows people away with his arrogance. He always blames everyone else in the room when projects go bad but never takes responsibility for anything. He is incredibly immature and inexperienced, but thinks that he's seen it all and is competing on the same playing field as IDEO. He is totally reactive and irrational, always bouncing from one extreme to the next. He is distracting during meetings if he shows up at all.
The President, or Chief Experience Officer, or whatever he's calling himself these days fancies himself a creative but wouldn't get hired as a Designer at any decent shop in town. All he does is spew jargon and make spreadsheets and make embarrassing designs. He's all about "process" but doesn't know how to actually get anything done. He talks a lot about transparency but reads the emails and IMs of employees because he's insecure and immature and paranoid.
It was embarrassing to work for them.
