Cortland Reviews

Updated 10 Sep 2020

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4.2
83%
Recommend to a Friend
94%
Approve of CEO
Cortland CEO Steven DeFrancis
Steven DeFrancis
273 Ratings
Pros
Cons
More Pros and Cons
  1. "It was okay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Leasing Consultant in McKinney, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cortland full-time for more than a year

    Pros

    Rent discount, health insurance, friends I made

    Cons

    Bad management at least at my community, low pay

    Cortland Response

    Trey Lopez, Director of Operations

    Hi, there! At Cortland, we strive to provide our associates and residents with an above and beyond experience. This includes offering amazing perks and benefits as we really do care about our associates’ well-being and morale. However, it’s not great to hear that you dealt with management issues because we always want to ensure we place the right people in leadership positions. We appreciate your feedback, thank you!

  2. "A company culture unmatched"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cortland full-time for more than 5 years

    Pros

    Culture, Innovative, Leadership, Growth opportunities. Also being able to take what you learn on a day to day basis and being able to apply it to other facets of life.

    Cons

    There really aren't any in my opinion.

    Continue reading

    Cortland Response

    Brian Baker, Director of Operations

    Hey, there! As you probably know by being with Cortland for so long, we truly do value our culture and associate morale. The leadership and growth opportunities we offer is certainly a contributor to that, so we’re happy to hear it. We hope your journey continues to be a positive one! #GrowTogetherAndPlayAsATeam


  3. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service MANAGER I in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cortland full-time for less than a year

    Pros

    People you work with makes your life easier.

    Cons

    No cons for this company

    Cortland Response

    Dana Tucker, VP of Operations

    Hello, Cortlandian! We love hearing that your team makes your associate experience easier! Having a quality team at your back can make all the difference – and we’re thrilled that your Cortland family is there for you. Keep up the awesome work!

  4. "Great company looking to grow"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Property Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cortland full-time for more than a year

    Pros

    I joined this company in early 2019 and have been promoted twice in the span of a year and a half. When you show them hard work, they will recognize it and reward you appropriately. I also believe in the culture and brand they are trying to build.

    Cons

    As a Community Manager, the job will follow you home sometimes, but that isn't anything out of the ordinary. It is just the nature of the beast.

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    Cortland Response

    Trey Lopez, Director of Operations

    Hi, Cortlandian! You’re right, hard work with us never goes unnoticed, so we’re glad you’ve been rewarded appropriately. Our hope is for associates to adopt our culture, which allows the company camaraderie to grow as well. We know that being onsite sometimes requires longer hours and more responsibility, but it’s all to keep our residents happy and more than satisfied with their living experience. Thank you for your feedback and we look forward to supporting you in your continued career growth!

  5. "It’s a decent company."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Leasing Professional in Richmond, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cortland full-time for more than 3 years

    Pros

    Friendly residents and great exposure to different kinds of people.

    Cons

    Work environment is not always the best.

    Continue reading

    Cortland Response

    Jonathan Tucker, EVP of Operations and Facilities

    Hello, there! We’re glad to hear that your residents make the job worthwhile, and we know that being the face of Cortland that residents see is no small feat. Still, we want your Cortland journey to be one that you enjoy – and we encourage you to reach out to your manager to see what we can do to turn your work environment around.

  6. COVID-19
    Helpful (1)

    "As honest as I can be.."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Leasing Consultant in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cortland full-time for more than a year

    Pros

    -The employees are by far the best thing about this company. I've met some AMAZING people via Cortland. When I first joined the company they had Grade A talent. I can definitely say I left with a family. -Fun Christmas parties -Decent incentives, (AT TIMES). -The benefit, NOT PAY, but benefit package I started with was really great.

    Cons

    I think the best word to describe this company would be INCONSISTENT. The Cortland I onboarded with, was definitely NOT the Cortland I left. And not in a positive way. They are not moving in a positive direction. The culture changed drastically and this caused a major downturn in employee morale. During my two year period with them, I had three different community managers, and three DO's. So you can imagine how hard it was to remain consistent not only as an employee but representative to our residents. Furthermore, during my TWO years the commission structure changed THREE times. Which I found to be the most problematic. Working in multi-family housing is everything BUT easy! The many hats, the long days, the tough residents...at first our commission structure was AMAZING, then it changed again and it was still great...then they cut it in...OVER HALF. I was a high performing leasing agent...so I can only picture how impactful this was for the agents that weren't pushing as many leases as me. As you can imagine...after two years you've built a budget, a lifestyle, etc. to cut your employees income so drastically is simply irresponsible, and further pushed the narrative that they didn't care about their employees. And trust me, unless you are ready to bust your tail for over 20 leases a month NO you will not be able to make what they promise you, its NOT realistic. Trust me. Their metrics in measuring your success are complete TRASH. One time the report displayed that the #1 leasing person was not the person that had over 15-20 leases. But instead the one with 8 that happened to send more emails that month. They ended up getting a bonus...again..why work SO hard to make the company money if you can even give a shoutout over email to your top performers??? As I mentioned before, this job is everything but easy! You already deal with enough as a client facing rep. You already are fighting for your keep money wise. You are already doing WAY more than your job description states. The least the company could do is help develop, grow, and inspire you. It USED to to do that..but they definitely dont now. Theres very LITTLE recognition even from your direct supervisors. Like at most despite being a top-tier agent one of the MANY managers I had told me I was "decent" at my job. Again, the metrics, and reviews stated otherwise but thats just an example of how greatly you are appreciated. When I first start we had sales rallies, awards, etc. it was a much needed boost of appreciation. That went away after maybe two quarters. Not to mention that since COVID a lot of the benefit incentives that drew me to the company are basically all gone now. No matching, no great commission structure...whats the point? I wish the amazing people that I met at Cortland the best, but I do think sooooo many of them would thrive in a different, less toxic, and more caring environment. I know its hard to leave because you build a strange Stockholm syndrome working for this company but theres SO much better out there. Put your happiness FIRST and stop waiting around for them to meeting their false promises. Lots of false promises, lots of missed opportunities, lots of unfortunate decisions.

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    Cortland Response

    Jonathan Tucker, EVP of Operations and Facilities

    Hi! Thank you for taking the time to voice some of your concerns throughout your journey with us. We’re glad you enjoyed the company of your fellow Cortlandians and our family-like atmosphere. As you know, the morale of our associates is a top priority for us, so it’s not fun to hear otherwise. Over the years, Cortland has grown quickly, and we’re still making our mark in the multifamily industry. With that being said, there may be growing pains, which sometimes means restructuring, but overall change is a positive! As for incentives, we periodically review our commission structure to ensure onsite associate compensation is fair across the board and in line with current market trends, which sometimes calls for decreases in the commission structure. However, it's not a reflection of our associates hard work because we want everyone to earn what they deserve. We also love recognizing success and hard work where its due – so as you can imagine, it’s not great to hear you weren’t receiving it. As I’m sure you’re aware, the pandemic has affected the entire world economically, causing us to pause some of our benefits for the time being, but we plan to reinstate them by the new year or earlier. It’s truly disheartening to know your experience with us was anything less than our Cortland best. If you decide down the road you’d like to come back, we would love the opportunity to ensure your return is above and beyond.

  7. "Great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Leasing Consultant in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cortland full-time for more than 3 years

    Pros

    PAY DAY! I get paid well.

    Cons

    NON PAY DAYS. I don't like getting paid semi monthly.

    Continue reading

    Cortland Response

    Director of Operations, Jonathan Denton

    Hi! Although we can relate, we do offer very competitive salaries and among some of the best benefits that associates can take advantage of even when it’s not pay day. Check out Cortland Connection for more information on our amazing benefits!

  8. "a company for people about people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - RSQM 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cortland full-time

    Pros

    A company that lives out its core values and gives the opportunity to be the best version of yourself.

    Cons

    Bring your A game we want to be the best!

    Cortland Response

    Ashley Gordon, VP of Talent Acquisition

    Hey, Cortlandian! As I’m sure you’re aware, our core values resemble the foundation Cortland was built on. We believe in practicing what we preach and encouraging our associates that there is always room for improvement. Bringing your A game is always appreciated! #GrowTogetherAndPlayAsATeam

  9. "Company Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technician in Alpharetta, GA
    Recommends
    Approves of CEO

    I worked at Cortland full-time for more than a year

    Pros

    The company does what it needs to be successful.

    Cons

    Because each property is on by investors instead of the actual company, the company acts as a management company instead of moving in a way that an owner would. Hence every decision has to be approved by those above. There is often a disconnect in what is achievable and what isnt.

    Continue reading

    Cortland Response

    Brian Baker, Director of Operations

    Hey, there! Although you're right about Cortland having investors, we as an owner and operating management company make a majority of the decisions. Sometimes decisions do have to be approved by investors, but we have a large stake in them. If you have any concerns about your personal goals, please reach out to your supervisor!

  10. "Great place to work and learn!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Resident Experience Manager in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cortland full-time for more than a year

    Pros

    Great commission opportunities, family-oriented team style, issues are streamlined through one single owner/operator, organized communication methods

    Cons

    Industry cons: high employee turnover, do not enter property management if you are not a people person, if you have little patience, if you are not open to learning and making mistakes, if you dont care about building relationships and making lasting impressions

    Continue reading

    Cortland Response

    Ashley Gordon, VP of Talent Acquisition

    Hey, there! We’re excited to hear that you love working for Cortland as much as we love having you as part of the family. It’s true – it takes a special person to be a Cortlandian, but it seems we’ve found a rockstar associate in you. Keep up the great work!

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