David Phillips Reviews

2.9

47% would recommend to a friend

(73 total reviews)

Ben Munn

78% approve of CEO

50% positive business outlook

David Phillips has an employee rating of 2.9 out of 5 stars, based on 73 company reviews on Glassdoor which indicates that most employees have an average working experience there. The David Phillips employee rating is 23% below average for employers within the Real estate industry (3.8 stars).

Reviews by job title

73 reviews
1.0
18 Sept 2021

Avoid! If you don’t, you will regret it!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are no pros, believe me I have thought long and hard!

Cons

Where does one start…SMT have no idea of how to treat their staff. There are no benefits, well not for everyone! Any iniative is purely lip service as let’s just say that the SMT are very often economical with the truth, that’s if they share anything at all and will put you in the promise land to remain there forever more. So be warned at interview stage. The interview process alone should be a red flag! Be sure to follow your gut. Ignore it at your peril! No work life balance, they take take take and give absolutely nothing. Poor back end operations as they don’t value their teams and deliveries are often messed up for some reason or another. If you want to be managing suppliers that have been not paid what they are owed in a timely fashion then this is the company for you. One is often having to play the role of good cop/bad cop (well mainly bad cop!) delivering bad news to clients and chasing invoices which may not be in your JD. If you are actually given a JD! Firefighting should be in your JD as a prerequisite skill, bring your hose no matter the role. You are expected to exceed at a role without tools to do the job. Madness! If you stay more than a year then you’re stuck there for a while until you realise that there has to be a better way and then you spend the rest of your time totally devalued, demotivated and desperate to get out!

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David Phillips Response
4y
Thanks for this review and taking the time to leave it. We've had a number of conversations internally about it as there is a lot of stuff here. We happen to be proud of the longevity of our teams; notwithstanding Covid and all its challenges we've continued to recruit and grow - and it's down to the strength of those teams. I don't think that we have poor operations or indeed processes (but there is always room to improve); what I do know is that everyone has a JD; everyone gets benefits (extensive holiday perks based on length of service and extra time at Christmas; automatic membership of a EAP programme; fully flexible working practices amongst others); we have a Company all-hands every 2 weeks (and have had for 18+ months) at which we communicate our results, trading and updates, as well as bringing in guest speakers and addressing cross-Company topics such as Diversity & Inclusion; Carbon Neutrality and current market conditions. We've been honoured with some of the speakers we've had. We wish you well in your new role - Nick
1.0
7 Mar 2020

One of the worst

Recommend
CEO approval
Business outlook

Pros

Relaxed approach to office wear

Cons

No structure. Management don’t have a clue and a far too inexperienced, spending all day chatting to each other about non work related subjects. Speaking about other staff members’ personal information and issues in an open plan office. Senior manager comes in and screams at the office making ridiculous statements if he’s having a bad day. For example he was annoyed that staff made a cup of tea or coffee at the start of their shift. Constant conflicting instructions. Very toxic two-faced environment. No sick pay or benefits. No work life balance; they expect some staff to stay late. Even telling them that they have no choice in the matter. They expect everyone to go above and beyond every day, including those on minimum wage

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David Phillips Response
5y
Hi - thanks for taking the time to write. I'm sorry your experience was poor but we've certainly worked hard to improve things in the last year or so since you wrote this. Certainly, there are things here that we should address - and making people feel appreciated is a key one, as is honest in feedback. Wish you well in your next role. - Nick
2.0
14 Sept 2021
Recommend
CEO approval
Business outlook

Pros

David Phillips has for many years attracted great talent to the business through competitive salaries and (what would be seen to be) lucrative commission structures for sales staff. Almost all staff are honestly the most lovely people and beyond the management of the business have a genuine desire to make a difference to progress their personal skills and enhance their opportunities in life. This common ground has led to genuine friendships that go way beyond working hours. The business in the last 3-4 years (not including the last year - not because of COVID either) although having its financial difficulties, had a real spirit of determination to do the right thing by the customer and that always came before taking their money. The main reason I stayed for so long within the business!

Cons

The 12-18 months has seen the business take a huge step backwards. The C-Suit are fixated on pleasing and are genuine puppets to the shareholders of the business (particularly the CEO - who the staff know cannot make decisions), and as a result work for a bunch of people that may understand money, however do not have a clue when it comes to the interior design and furnishing market, that sits predominantly within the property industry. The CEO has unfortunately made a number of seriously negative hires within the business that has led to a 'rule by fear' culture and 'shut up and get on with it (that is a genuine phrase). If you are interested in a sales role, David Phillips will change your commission almost every year (always in a greater financial favour of the business - driven by the shareholders and the CEO unfortunately kneels and says yes to it!), commission is there to financially reward performance in sales and is designed to dangle a carrot for a motivated salesperson to chase and over achieve. Unfortunately David Phillips retain over performance commission and regularly will not pay it (as it is 'completely discretionary to the company') NOTE: check your contract when you join and don't sign your money away before you start. Seriously don't argue with the C-Suit or Senior Management, not because you will be wrong, but rather just that they will alienate you and group together to make you feel hugely comfortable. My advice to anyone who joins David Phillips (would certainly given the last 18 month be not to join) however if you do take the plunge, take your pay check (and commission when it is paid - remember is is at the total discretion of the business) keep your mouth shut, listen to orders, stay away from the CEO and wait until the clock strikes six so you can do what all people should do - 'work to live' and not 'live to work' (just the way DP like it).

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David Phillips Response
4y
Hi - clearly not our (or indeed my) biggest fan! I think the right thing to respond here is - that it would be not the right thing to bring private matters into a public forum (everyone can read that this is a dispute at heart about money). That’s not to make light of the issues raised, but I don’t think that a public tit-for-tat serves any purpose whatsoever. We try to treat all of our people fairly and reasonably and clearly this poster doesn’t think that we did, to which I would say that unfortunately, you can't please all the people all the time - Nick
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Glassdoor has 76 David Phillips reviews submitted anonymously by David Phillips employees. Read employee reviews and ratings on Glassdoor to decide if David Phillips is right for you.