Deezer reviews about "manager"

When they hire managers internally at CS, the choice is based on how long someone has been working as an agent, rather than their competence, so they promote wrong people and the department is currently affected by serious micromanagement issues. A manager they promoted from agent some months ago monitors, chases and threatens people of his team if they spend 2 minutes more in the loo or on a ticket, instead of spending his time as a manager supporting them and critically evaluating their overall performance. He relies on the system Deezer uses for client support, which lets managers check how employees spend every single second of their time at work. Agents are consequently treated like machines rather than human beings and there's no trust. In contrast, when you need his help, he replies after hours. All this is seriously affecting the team and their morale. The client support office is located in a separate building and this metaphorically mirrors the hierarchical and classist structure of Deezer and how CS is considered: a different and inferior department which doesn't even belong to the company. CS managers don’t do anything in order to improve the consideration of their team within the company. When people from CS go to the main office they are even considered as unwelcome guests. Internal mobility is fake: there's not possibility to progress in departments which are not related to customer service as experience and background of CS employees are not minimally considered. CS uses an oppressive in-house system which constantly monitors employees and records what they do: how much time (minutes and seconds) they spend on a ticket, if and how many breaks they take, how many minutes/seconds each break takes. This creates anxiety in the employees and it doesn’t make them feel trusted. It doesn’t matter if you work hard and are very productive: you will get same pay rise as lazy people, as they only give a ridiculous adjustment based on how long you have been working at Deezer, rather than appropriate senior level. This means that people who have been working for 1 or 2 years and train new employees get the same pay as new employees themselves who have started from scratch. The best recognition you can get is a ridiculous primary school sweets box with a 5£ Amazon voucher.

I confirm all negative reviews. Deezer isn't as cool as it tries hard to look and everything moves extremely slowly internally. Mediocrity and hard work are equally rewarded. Undermining is a common practice. Raised issues are not properly addressed. Additional responsibilities and duties added without compensation constantly using imaginary skills development as an excuse. Requests often take months to be sorted (like missing essential equipment), hard to escalate to anyone outside of line manager

boring, long hours,no projects, it has a great team, but biased towards managers.

Business and company constraints are limiting creativity and product improvements Too many managers regarding total headcount Average skill level is a bit low Processes and decision steps are so heavy and slow down delivery

It is self-explanatory that a team of 4 managers is needed for a group of more or less 30 people. One of them does the work for all the others, who are either absentees or unprofessional and inefficient Nobody cares for the wellbeing of the team One of the in particular has proven to have no managerial skills. He is never available, and can never assists in solving issues, because he is too busy micromanaging agents he personally dislikes. The problem has been discussed in the team several times, but no improvement so far. Hard work and competence are not acknowledged, agents are treated like machines. It does not matter the quality of your work as long as you reach your targets and keep quiet.

Very low pay; Nepotism - friends and family of management are getting promoted, receive better treatment as well as more money for absolute no objective reason; Racist and ignorant managers; People who managers personally dislike are being put on a performance improvement plan while their ''favourites'' are doing way less work and are being rewarded for doing nothing basically; No pay rise after years working for them - only a chosen few get any salary increase which is also way less than the inflation rate; People from minorities and underrepresented groups are being treated as trash; The company does not even pay the full bill when throwing office parties/nights out - everyone is paying for their own drinks; No progression opportunities; No proper training; The London team only values French and Portuguese speakers; Unequal pay for staff working in the same team doing the exact same job; Projects and promotions are being given without even announcing it publicly until the very last minute so that not everyone gets a chance to even apply or express their interest; No transparency whatsoever; Office politics; Extremely high turnover

no career path unless you are friends or relative with higher levels in hierarchy. confusing managers with poor written communication skills.