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Discover Reviews

Updated 14 January 2019
1,670 reviews

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3.6
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Discover CEO Roger Hochschild
Roger Hochschild
19 Ratings

Employee Reviews

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Pros
Cons
  • "I don't think the family oriented, work-life balance of the past will continue" (in 44 reviews)

  • "But that's everywhere this is really the greatest call center you can work for" (in 55 reviews)

More Pros and Cons

  1. "It is good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Consultant in Pune
    Current Employee - Associate Consultant in Pune
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    various technologies to learn and work on different projects

    Cons

    i have not found any

    Advice to Management

    I have not found any


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good ENv
    Good Pay
    Good balance
    Work form home sometimes when applicable and allowed

    Cons

    time-off policies are not as good as one might expect,
    work life balance is slao so so

  3. Helpful (1)

    "Sr associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    Flexible, great team, great work life balance

    Cons

    Kind of lay back sometimes


  4. Helpful (8)

    "Things are getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverwoods, IL (US)
    Former Employee - Anonymous Employee in Riverwoods, IL (US)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Discover full-time (More than 3 years)

    Pros

    Good work life balance. Benefits are good.

    Cons

    This place is getting more and more political than before. I worked there for more than 3 years and it has never been like this. The DMS system is just adding more work and less efficiency. People are talking about project management and processes all day long without doing proper innovation for the consumer finance industry. Growth is very minimal. Executives are lack of vision and do not look at industry trend. They are just afraid of making mistakes.

    Advice to Management

    Well, look at industry trend. Dont think you will not be left behind just because your portfolio is large enough.


  5. Helpful (1)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in West Valley City, UT (US)
    Current Employee - Senior Account Manager in West Valley City, UT (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    Great starting wage
    Great people
    Great company

    Cons

    .75 pay raise to get promoted.
    Plan to work for at least 6 months to get promoted

    Advice to Management

    Give more opportunities to receive pay bonuses


  6. Helpful (2)

    "Culture is changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Discover full-time

    Pros

    Great people, some who have been there a long time, and have great subject matter expertise.

    Cons

    The new CEO appears to be changing the culture. Leadership is changing and leadership styles are changing. The 2 day work from home option appears to be going away. I don't think the family oriented, work-life balance of the past will continue. A metrics driven, McKinsey suggested culture appears to be on the horizon.

    Advice to Management

    Think long and hard about the culture changes and how it impacts the worker population. The culture is what attracts people to Discover.


  7. Helpful (8)

    "Excellent benefits but everything else is questionable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Riverwoods, IL (US)
    Current Employee - Anonymous Employee in Riverwoods, IL (US)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Discover full-time (More than a year)

    Pros

    Excellent benefits (BCBS PPO, 401k match, education, child care subsidies, PTO), good work life balance, ability to work from home (although the usage of this depends on the department - some managers frown upon it)

    Cons

    Where to start...
    - cult like “happiness” - they heavily promote the culture of being valued and appreciated yet there is an undercurrent of issues that come up in their actions that unfortunately go against it (see below)
    - open office with unassigned seating means that you might be spending time finding an open desk in the morning for you to work. Some areas are very short on those. Also - the noise level is not conductive to actual work that requires concentration. And - how valued do you really feel when you basically have non existing floor space?
    - Roll out of lean/agile in non-IT areas. DMS is supposed to reduce waste yet it’s creating it. We spend 20%+ of our time now in meetings about our work and how we do it VS actually DOING the work
    - So.much.politics
    - Senior management keeps pushing for cost reductions and efficiencies yet are stuck in the old ways of doing things and really not open to different strategies than same old same old.
    - a culture of “yes people“ - you’re expected to say yes to everything and are labeled as “difficult” or “uncooperative/not a team player” when you say no to things because you don’t have the capacity or because you’d be doing the work of other departments.
    - redundant work in departments (see above), a lot of busy work that doesn’t add value

    Bottom line: DFS likes to present itself as the Disneyland of companies. Don’t be fooled by it.

    Advice to Management

    DMS is waste of time and resources. The useful principles (transparency, communications, problem solving, elimination of busy work) could have become a part of culture without the countless of meetings we are in now.

  8. "Good company but can be frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than a year)

    Pros

    Company morals
    Positive environment
    Always doing raffles and catering
    True respect and care for everyone
    Pay is decent
    Benefits

    Cons

    Computer programs are extremely slow
    Customers are calling to yell and attack you personally all the time
    Very strict time adherence
    Mentally exhausting and straining
    Not enough employees to cover call volumes

    Advice to Management

    Hire more people and fix the systems and get faster computers


  9. "Good Company, Lots of Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Phoenix, AZ (US)
    Former Employee - Account Manager in Phoenix, AZ (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Discover full-time (Less than a year)

    Pros

    Fun environment and culture, fun events and community activities. Well-respected company, looks good on resume.

    Cons

    A lot of work, very active day with minimal time to even pee or you will be docked as call avoidance.


  10. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    Excellent work Enviroment for Employees

    Cons

    Hours constantly change, be prepared to work nights