EGS reviews about "supervise"

Horrible Management treats the Supervisors as they are dirt and no bonus because they have salary but the salary is so low the employees make 3 times more

set hours no room for over time, pay not great, too many hoops to get the bonus.

Disorganized. Management tries to assert dominance through constantly criticizing your performance and threat of job loss. Major turn over. Supervisors rarely take calls from customers who want to speak to them. Customer satisfaction is secondary to beating the competitor. Managers try and guilt trip you into taking over time. Benefit package is lousy. Customers are usually angry after getting bad service and lies from the competition

Supervisors have power trips. Massive layoffs happen without any notice. They under appreciate their agents and they talk down to them. No one is kept informed of things that supervisors or the managers want agents to know. Write ups happen frequently for errors done due to the lack of information. Training is horrible, they give you a crash course leaving out vital information then expect you to know the ins and outs of their systems and policies straight out of training.

No raises, some supervisors don't do their jobs well

- Loud staff - Decent pay - Long hours

Leadership seems lacking. Immediate supervisors are ok, but the next higher up need improvement. Low pay for what's expected of us and compared to other call centers.