Unfair management. The reps are on the internet, and talk with each other, more than take calls, yet management does nothing about it. At the end of the year the management will give better raises to their friends. I had one of the highest targets in after call work and handle time, but got one of the lowest pay increase. The employees cheat with their stats by putting the client on hold, or hanging up on them, then the client would phone back, and get mad at the individual that had actually taken the call, and then cancel, which goes against their stats. The retention managers have their favorites, and if you ask for something reasonable, like for the call center to quiet down, so you could take a call, the management would look at you as a complainer. Management never wanted to take escalation calls, and spent alot of times talking on conference calls, and alot over useless things. The director of the company would come to visit the Calgary office, but wouldn't speak to the people that wanted to speak to her and again the management's favorites for to see her. And the director would walk around as if in a fashion show, and discuss where she bought her last pair of 400.00 pair of shoes. Bottom line, very poor management, with no ethics or values. By the way, is give a 0 if I could
