Poor training, Poor Management, unresponsive to requests for help, not willing to come into the 21st Century. - Small Business Sales Representative ADT Employee Review

1.0
29 Oct 2013
Recommend
CEO approval
Business outlook

Pros

There really weren't many good things in my 7 months there.

Cons

No help for new sales reps, a manager who would tell me to ask other sales reps how to fill out paperwork, pricing that was not competitive in the market and an area manager who wouldn't respond to requests for additional help.

Explore other reviews about ADT

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great time management, great schedule. Opportunity to make LIFE CHANGING compensation! Great pay structure!

Cons

N/A nothing to speak on.

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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