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      ADT

      Engaged employer

      ADT reviews

      Overall its a decent job - Customer Care Representative ADT Employee Review

      3.0
      2 Mar 2014
      Customer care representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of vacation time and generous sick (unplanned) time. Cafe on site with great food and really inexpensive. Has insurance, 401K, education reimbursement program and more... Supervisors care about people. Training is sufficient if the processes would stop changing. Great product and the job feels important.

      Cons

      Not much in the way of recognition. No where to go that is "up". Almost all moves are basically lateral, unless moving to supervisor. The "company" doesn't care about people. Culture has declined severly over the last year. Confusing changing structure, processes and policies.

      Explore other reviews about ADT

      5.0
      12 Jun 2026
      Sales training manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing Culture Great Benefits Package Multiple work locations including Work From Home

      Cons

      Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

      avatar
      ADT Response
      1d
      We appreciate you taking the time to share your experience as a Sales Training Manager in Indianapolis, Indiana. It’s great to hear you’ve found value in the benefits, flexibility, and overall culture, as well as the collaboration across teams. We’re proud to foster an environment where people feel supported and empowered to grow. Thank you for the impact you’re making to help shape the future at ADT.
      5.0
      18 Jun 2026
      Patrol manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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