Pros
great benefits with start your first day of work. Lots of paid time on, which also starts your first day of work. New Moms get several months of maternity leave. The new dads get 4 months. They recognize same sex couples and extend same benefits as heterosexual couples. Great pay!
Cons
very, very, very strict. I worked there for 12 years. I eventually got transferred to a team where the Team Leader just hated me. No other way to put it. I mean she fired lots of people she did not like. Wrote us up for every single thing. It's hard to make the numbers, you know the house always wins. The survey' can get you fired. A card member can complete a survey and say she/he was great, excellent, but I don't like this new fee American Express is charging. The cardmember then rates the experience a 1 out of 1-10 , with 1 being the worst. It goes against the agent. The math works against you you could be at 100 percent in surveys and a 1 will take you down to 20's or 30's and if you get a 10 the next call it will only bring you up a few points literally.