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      AWL

      Engaged employer

      AWL reviews

      Do your due diligence and run - Agency AWL Employee Review

      1.0
      18 Feb 2026
      Agency
      Recommend
      CEO approval
      Business outlook

      Pros

      You are paid, although it is well below market compensation.

      Cons

      -The company has faced significant litigation since 2017, include currently ongoing lawsuits with massive defense costs (public information available). I would encourage you to review the publications yourself which is posted pubically via numerous sources, and while all information is not publicly available, you may notice a very concerning trend and public information about AWL. -Leadership is not interested in agents doing what is best for the customer and strongly encourages agents on recorded "training" and other calls to push to sell a single carrier rather than sell the best carrier option for the customer. I am not sure how the Department of Insurance has not raised tremendous concern over these sales tactics. -The culture is as cut throat as I've ever experienced. Coaching is non existent, the CEO is incredibly demeaning from Day 1, and that same leadership style is noticeable throughout most of the organization.

      avatar
      AWL Response
      4mo
      Thank you for taking the time to share your perspective. We understand that experiences can vary, and we take feedback seriously. AWL remains committed to operating responsibly, maintaining compliance with applicable regulations, and continuously evaluating our leadership practices, training, and culture. Feedback like this is reviewed as part of our ongoing efforts to improve as an organization.

      Explore other reviews about AWL

      5.0
      21 May 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Steady pay easy job remote only

      Cons

      Verbally abused, management is hit or miss

      avatar
      AWL Response
      4w
      Thank you for taking the time to leave a review. We're pleased that you found the role offered steady pay, flexibility, and a remote work environment. We are concerned by your comment regarding feeling verbally abused. Treating employees with respect is a core expectation at AWL, and experiences that fall short of that standard are taken seriously. We also recognize that leadership experiences can vary, and we continue to invest in coaching and development to ensure our leaders are equipped to support their teams effectively. Thank you for your feedback, and we wish you the best moving forward.
      1.0
      7 May 2026
      Work from home customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Quick hiring process

      Cons

      Must listen to every thing they say to a “T”. Literally no room for error although it’s a mystical facade that we all make mistakes and can learn as long as we are willing to try! It’s $14 an hour an absolutely the most Micro-managed position I’ve had in my whole career. I’m glad that they didn’t pay a wage I had to depend on for livelihood because I was let go after almost 2 weeks of training because I sat on about 10 voicemails in 3 days and heard them all the way through (wasn’t sure what to dispo them as and explained, was praised yesterday for improving and the fired today right before start).

      1
      avatar
      AWL Response
      4w
      Thank you for sharing your experience and providing candid feedback. We understand that our training and quality standards may feel highly structured, particularly in roles where compliance, customer experience, and accuracy are critical. During training, our goal is to provide frequent coaching, feedback, and support to help new team members succeed and become comfortable with our processes. We recognize that not every role or work environment is the right fit for every individual. While we strive to balance accountability with coaching and development, we appreciate hearing different perspectives on how our processes are experienced by new hires. At AWL, we remain committed to providing remote work opportunities, comprehensive training, and an environment where employees can learn, grow, and contribute to our shared success. Thank you again for your feedback, and we wish you the best in your future endeavors.
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