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      AWL

      Engaged employer

      AWL reviews

      Work from home, but extreme micromanagement and low pay - Work From Home Customer Service Representative AWL Employee Review

      1.0
      7 May 2026
      Work from home customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Quick hiring process

      Cons

      Must listen to every thing they say to a “T”. Literally no room for error although it’s a mystical facade that we all make mistakes and can learn as long as we are willing to try! It’s $14 an hour an absolutely the most Micro-managed position I’ve had in my whole career. I’m glad that they didn’t pay a wage I had to depend on for livelihood because I was let go after almost 2 weeks of training because I sat on about 10 voicemails in 3 days and heard them all the way through (wasn’t sure what to dispo them as and explained, was praised yesterday for improving and the fired today right before start).

      Explore other reviews about AWL

      5.0
      21 May 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Steady pay easy job remote only

      Cons

      Verbally abused, management is hit or miss

      3.0
      22 Apr 2026
      Insurance sales agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home and flexible schedule. You can make up time on weekends and you get to set your own schedule. Inbound leads so plenty of opportunities to sell. Commissions paid on 22nd of month

      Cons

      No room for advancement at all just a job until you find another one. They do not care about you at all you are just a number and will fire you for production in a heartbeat. “When you leave you not be paid your final commissions” very unfair and non ethical (they have you sign a document when you are hired they you will forfeit your commissions) once you leave the company. It’s very shady so beware they are gonna keep your commissions when you leave there is no way around it

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      AWL Response
      1mo
      Thank you for taking the time to share your feedback. We’re glad to hear you valued the flexibility, remote environment, and access to inbound opportunities. We’re sorry to hear that other aspects of your experience did not meet expectations. We strive to maintain a transparent and consistent approach to compensation and commission structures, which are outlined at the time of hire. We appreciate your feedback regarding growth opportunities and management support, and will take it into consideration as we continue to evaluate and improve the agent experience. Thank you again for sharing your perspective.
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