Freedom Fund - Loan Servicing Specialist Achieve Employee Review

5.0
28 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Recently I was place in a horrible position, financially. I was given no notice of my roommate moving out and now had to come up with $1100.00 plus utilities on my my own in a week. I was on the verge of being homeless. I told my HR rep with my employer, Freedom Financial, my circumstances. I have lived with Lupus and Fibromyalgia my whole life- and the recent stress has made me very ill and due to this I've had to miss work. I just didn't know which way to turn. My HR rep informed me of a fund that Freedom has for when employees wear jeans. The employees donate money into a fund to help other employees who are going through hardships. I needed not only rent, but also a car that I would have been able to obtain if my roommate had stayed. Without a means for transportation, my illnesss' have only seemed to get worse because of the sun and heat here in AZ (it's been 120 on some days) I've had to walk or wait in the heat and sun- for a bus to get me to work and home. Freedom was able to get the money from said fund to not only help me pay my last months rent here in this apartment, (moving to a one bedroom in August that I can afford on my own) but also enough to be able to assist with getting a car. This company and the people who work here, has changed my life. In no way shape or form did they have to do any of this for me. However, they have. I have NEVER worked for a company that cares so much for their employees. I have had so many opportunities to excel with Freedom and I've also been so blessed to be apart of a company that cares so much for the human condition. They truly help people and I can say this without a doubt in my mind, they are truly the best company to work for. Not only do they change lives for millions of people by helping them out of debt, they also change lives for their employees. I'm just beyond thankful for each and every person that has made a difference in my life and career at Freedom. A special shout out to those who have changed my life for the better with this company- Krista Heffley, Diane Sanders , Mike Boyle, Jake Fullmer, Jason Pac, David Mitchell, Alex Adams (who referred me 2 years ago to work here) and the numerous employees that I work with. Also, I want to thank Brad Stroh and Andrew Housser for hiring the best people to help our clients but also to help our employees in situations like this. i thank you gentlemen so much for making Freedom my family. I just can't thank you all enough. Much love - Heather Foy

Cons

None! Not a single thing I would change!

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Strong leadership team with right priorities in place, remote work, good wlb

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CEO approval
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Pros

- The people are generally very kind and collaborative broadly. - I believe the company is genuine in its mission to only earn profits by helping everyday Americans move forward on the path to a better financial future. - The company at large and some of its leaders aren't afraid to try things and then pivot if they don't work to try something else, instead of doubling down over pride or ego or stubbornness.

Cons

- There's a lack of clear and strategic leadership that leaves job ambiguity, which places the employee at a disadvantage with performance measurement, which is how they award quarterly bonuses. Without clear SMART goals, it becomes a game of bring me a rock, but not that rock. - Towards the end, they were implementing a start-up entrepreneurial mindset style that was leaning away from valuing work/life balance and getting more demanding and desperate in attempts to meet metrics.

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Achieve Response
1mo
Thank you for taking the time to share your thoughts. We value all feedback, and we’ll carefully review the areas you mentioned as we work to always GET BETTER by improving the experience for all employees.
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