Pros
Multicultural environment. Some interesting people. Standby tickets are good if the plane is empty.
Cons
Paying for standby tickets and difficulty to use it as planes are often full. Working for many airlines at the same time with different procedures and incompatible systems. Ineffective training and lack of competent support. Supervisors often don’t know how to help Customer suport agents. Information searching tools often gives conflicting information. Phone line issues with “static shock” causing long term hearing problems. Toilet time is measured and part of you performance, not healthy. Issues with payslip and extra time worked; you end up giving up as you need to check it constantly. Criticism and gossip behind your back and Management backing up bullies. Complaints are not followed properly and it may turn against you. Lack of trust in all levels. Mishandling of personal data. Unsafe place to work .