- official hours are 50 hours a week but you often are expected to work 60+ hours a week
- management is only former associates, leading to 1) a resistance to change (idea is “I sucked it up so you have to too,” 2) inexperienced 20-somethings with too much authority over peers and 3) leadership who did end up sticking around were the people who played into the toxic culture and perpetuate it
- you are expected to be “on” until you sleep. client communications at 11pm are expected to be addressed. Client communications at 6am are expected to be addressed before you start work.
- pay is not great, and if you don’t hit “hurdle” you get no commission at all
- over 50% turnover across teams is not normal. They take smart, driven kids, burn them out, and then seek out a new class to suck up all remaining shreds of dignity and hope