employer cover photo
employer logo
employer logo

Amazon Web Services

Part of Amazon

Is this your company?

Great perks but difficult career advancement hurdles - Technical Customer Service Associate (TCSA) Amazon Web Services Employee Review

3.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Internet allowance. Free lunch. Nice offices. Study opportunities.

Cons

Very hard to leave customer service to branch into support engineering. They create a lot of hoops. Its best if you an outsider. Constantly changing policies. People always doing things to others to prove themselves to management. Workers acting as if they are managers.

Explore other reviews about Amazon Web Services

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Great job. I’ve learned so much it is just hard with 5 day rto

Cons

The 5 day RTO mandate

3.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Ambitious projects if you're in the right team. Typically great team-mates. Don't believe the memes, the ppl are not back stabbing jerks but are overall genuinely nice. Not constrained by budgets when building cool things. Tools while sometimes clunky are powerful.

Cons

Schizophrenic lack of focus, entire teams get split, merged and upended multiple times a quarter. Some product managers are disconnected from reality. It didn't use to be the case, the PM-Ts were previously top notch. You're pushed to vibe code everything. Established products with loyal customers are getting neglected. Newer VP level leaders don't seem to know what they are doing. Veteran OG VP level leaders are either leaving in droves or seem stressed or checked out.

1
See reviews by: Helpful|Rating|Date|All