Friendly management and staff, but benefits need improvement - Contact Center Representative America First Credit Union Employee Review

Work/Life balance Great management support Great benefits Competitive pay

Large company that is harder to move up to in a department

Contractors are treated like employees (but without PTO, paid holidays, and benefits). Most days they try to appear willing to be who they say they want to be.

They know how to find talented people but underutilize their skills. The culture weakness due to an obvious blindness to active posturing by some decision makers. There are many discussions about organization improvement but ultimately this org lacks the knowledge and lack the knowledge (or power maybe?) of the actual ability to execute it. A lot of the energy seems only conceptual. The good news is they have the energy and resources to do things well if they can figure out how to redirect their energy on actually improving processes instead of creating the powerless appearance of progress. Instead they are overly focused on doing just enough to avoid getting hit with another audit failure. When people "leave" it seems to cause some feelings of insecurity among management so be careful when you look for better cultures/opportunities that you make them feel secure about the reasons you are leaving. Perhaps using the "it's me not you" cliche (or they will vilify you to feel better about their lack of effectiveness where it matters).