Overall review - Customer Relations American Airlines Employee Review

2.0
15 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Travel Perks, Remote work, great team members

Cons

Wages are below national average. Very clique-y. Opportunities for promotions exist, but hiring managers are biased and tend to focus on awarding positions to their friends, even when they aren't qualified for the positions, especially here in DFW. Longevity and experience gained with the company do not matter when applying for jobs. Over the years, I was passed over for several promotions; positions were given to others with less or no experience or external applicants. After receiving my BA (while working with the company), I begun applying for open positions. Multiple interviews, no offers, and rejections for several positions for which I had the education and experience and met both the basic and preferred qualifications. To be specific, I applied for a position and interviewed with another person who had no experience. educational or job related - did not meet the qualifications. Guess what, the inexperienced person received the job.  After consulting my HRBP, I was advised to quit and reapply as my recently acquired BA will put me at the top of the preferred list. ended up being laid off.

Explore other reviews about American Airlines

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Cool place, fun people great view

Cons

Sometimes the work can te tough

3.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Flight benefits and scale of data will be helpful in improving our problem-solving skills at scale.

Cons

Low salary and slow promotions and very demanding work.

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