AAdvantage Customer Service - Advantage Customer Service Representative American Airlines Employee Review

5.0
20 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Assisting members with posting miles from flights, reactivation of expired miles and elite status. Non-rev opportunities to fly anywhere in the world/401K for both full and part time. Constant encouragement from supervisors. They do expect you to arrive on time, be mature, and give good customer service to each member. Management strongly believes in training as program is very fluid.

Cons

There is no downside to work for the greatest airline in the world ! Remember we're American Airlines doing what we do best!!

Explore other reviews about American Airlines

5.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great working with people from all over the

Cons

Management can sometimes take things personal

3.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Flight benefits and scale of data will be helpful in improving our problem-solving skills at scale.

Cons

Low salary and slow promotions and very demanding work.

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