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      American Airlines

      Engaged employer

      American Airlines reviews

      Its what you make of it . - Customer Service Representative American Airlines Employee Review

      3.0
      12 Jul 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Fast paced exciting . Chatting with passengers on there travels. Constantly doing different tasks from counter to gates to aircraft. Solving, helping . Fun coworkers that make the job easy and fun.. Flights perks ! Being part of a global brand and representing them .

      Cons

      Delays, upset passengers. Fluctuating schedule between day and nights . Inconsistent management. Co workers who refuse to assist .

      Explore other reviews about American Airlines

      5.0
      4 Jul 2026
      Ramp agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great working with people from all over the

      Cons

      Management can sometimes take things personal

      4.0
      6 Jul 2026
      Senior engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      People, 401k match, flight benefits

      Cons

      Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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