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American Red Cross

Is this your company?

Help me! - Collections Technician II American Red Cross Employee Review

1.0
14 Jul 2016
Recommend
CEO approval
Business outlook

Pros

Access to places you would otherwise not get in.

Cons

One of the worst jobs I have ever had! i can't wait to move on. Nothing about this public-serving, front-line job is pleasant. Except the donors. They make it good. Working among some people that give off the impression that they don't know how to behave in public and in a professional setting. I honestly feel as if I am being punished. As if I am in some sort of place that is designed for people that can get work after they served some time in prison. Some of the people come across as flat-out disturbed. Others make it a really simple place, but the bad outnumbers the good. I am more than convinced that management on any level does not care about, let me say it again, their front-line employees...hmm. That would be the people that come in direct contact with the public...and last time I checked Gail, those donors were the reason for our organizations existence. Called HR to mention things that went on. She didn't return my phone calls, until I hit her up on the email. Bam! There you go...a quick response to that. Sad. The attitude here, and yes, from the new people that are coming on board is that THEY DONT CARE. Another thing I noticed is that some of the people both in Albany and Bethpage are sneaky. They will tell management something, but they won't run it by you. Weird. It creates a hostile environment and also makes us less inclined to be honest about let's say, a mistake made. Some people promote that weird kind of culture. To me, that's a bizarre way to work. If I make a mistake, tell me. Don't wisper it and speak about it to others. have to say, I pride myself in sticking it out. I honestly feel that the American Red Cross does not care about their employees and I'm happy to share this with others. I won't be donating blood or money to this place as well. The Red Cross has been an absolute disappointment. What a joke! A prerequisite to working at the Red Cross....make fun of people...😎

Explore other reviews about American Red Cross

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly people and good work

Cons

No cons for this company

2.0
15 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You feel connected to a larger mission, and go to bed knowing you did good work. Most of the volunteers are amazing people. The job is a good stepping stone to other disaster management jobs elsewhere. PTO policy is generous and Healthcare is decent.

Cons

You are INCREDIBLY overworked and GROSSLY underpaid. You get zero work-life balance. Even when you're not on call, you'll still get tons of calls from volunteers with questions and concerns. If a volunteer is unavailable to respond to a fire call or tend to any other responsibility day or night, you're on deck. You're salaried, so there's no overtime pay. Your pay barely covers the basic cost of living in today's economy ($40k-$50k). Diversity is bottom heavy, meaning there are lots of employees of color in entry level or lower management roles, but beyond that there's a steep drop off. Most of the volunteers are great, but the Red Cross is so desperate to keep them, that poor behavior and language (racist/sexist/phobic) is not properly disciplined or responded to, if at all. Employee retention is poor, especially in the Disaster Specialist role, because they burn you out so quickly without decent pay.

2
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