Terrible Culture - Anonymous employee Amica Insurance Employee Review

1.0
23 Nov 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Genuinely good co-workers, but this will change as the company is rapidly losing anyone that is any good.

Cons

The culture here just sucks. I used to think that the company genuinely cared about the employees, but that has changed. You can just forget the pre-pandemic reviews. Clearly most of the recent ones are all negative. We have lost a large number of people in a VERY short amount of time. It is largely due to the company ending WFH flexibility, and they will lose more after YE bonuses are paid. I don't think the company understands how the labor market works. You can't take benefits away from employees just as there has been an explosion in job openings and many competitors are offering WFH as a full time option. For once employees have the power, and the company just doesn't care or doesn't get it. You lose your best people first because they have the most power in the job market. What you are left with are the underperformers, and this will prove to be a pivotal moment in Amica's history if they do not quickly change course on this policy. It does not seem likely that they are going to. Management has recently hosted discussions and basically said "well, everyone is losing talent not just us". Literally by definition that is not true. If we are losing talent someone else is gaining it. Also, what kind of attitude is that? Is that indicative of great culture? The other response was that "we only want people here that want to be here and value our culture". Take a look around, no one cares about the culture, it isn't a differentiator. Further, culture isn't something that requires four walls, it is woven into the fabric of the organization. Do you think it is good for the culture to force employees back into the office and take away work-life balance? Is that good for engagement? How do you think that will affect interactions with our customers? Will our service levels suffer? And let me tell you about the real Amica culture. Its a highly bureaucratic organization in which promotions are given out based on how warm your seat is, not how much value you create. The company is extremely resistant to change and we are bleeding policies in addition to employees. Just all around Amica is in decline, and it starts with the broken culture. It's disappointing because it doesn't have to be this way. It's poor management.

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Amica Insurance Response
4y
Thank you for taking the time to write this review. We understand that some of our employees are looking for more flexibility. We care about the people that make Amica a great place to work. Please be assured that your feedback is being heard and we’re working to help keep Amica as one of the best places to work.

Explore other reviews about Amica Insurance

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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