Pros
Co-workers we’re pretty much it.
Cons
I worked in the customer/technical support role for this company for over 3 years. This company is ran on an outdated and foreign example of what it thinks it’s employees should be. Being overworked and tired is expected of you from management and any reason given as to why you’ve done anything other than break your back is an excuse and is your fault. Management will abuse you mentally and verbally and make promises of advancement but never deliver but will always have an excuse as to why you never got a raise or the promotion you were promised. Restroom breaks were frowned upon as the North American operations manger didn’t trust any of her employees and believed any break outside of schedule breaks was because you were lazy or avoiding your job. Management wanted you to take non stop calls for 8 hours as well as work on any side project at the same time or would expect you to complete the sidework off the clock. Somehow I managed to work here for 3 years as I kept convincing myself that going somewhere else might be worse but after being let go last June I’ve realized that is quite literally impossible. Do I sound like I am dramatizing my experience working here? If I do, believe me, I am not. I write this review nearly a year later and still have anxiety thinking about how working here felt. Also, don’t believe any of the good reviews the company would ask us to leave good reviews on here and indeed and on their Amazon listings to boost their star ratings even going as far as contacting customers via cold calls to try to bribe them with a refund or a more expensive product in exchange for a high rating.