Pros
People I work with are pretty cool.
Cons
Crappy training and an extreme lack of communication within and between different departments. Nobody knows what the heck is going on. Communication to customers on inconsistent issues with product implementation is difficult because why it's not working is not understood. Sales also doesn't know what the products do some of the time and make implementation look like idiots when the client says "what do you mean it doesn't do that?" Or "I didn't know I needed that". Then there is a delay and you get in trouble with management, because the reports are off and they want to know why it's not completed. Well sorry the customer drives the speed of the implementation, whether management wants to admit it or not. We cannot force clients to answer right away. If they are busy, they are busy. Hello???? The entire economy is overworked, and those that have jobs are very busy and struggle to complete items that are not their #1 priority. If they are paying for the product and not answering the phone, oh well. 40 hour work week is not enough time to get work done, and extra time needs to be put in to complete work.