Pros
The co-workers are great people Management was hit or miss, some of them are great people Free Services Good Pay for a third world country...Oh wait You learn how to make ripping someone off sound good to them!
Cons
Unattainable company goals if doing job correctly, you have to lie to get good scores Employee turn-over horrible causing below You often get snowballed issues that were handled wrong by the constant influx of new hires You cannot get hired in as Full-Time it will not happen they do not want to make you full-time they believe they are above the law with Responding to the Health care Reform act so unless you can afford to not have healthcare or you are okay with a company taking 5 days from you for 27.5 hours 5.25 hour shifts then do it Nepotism. Company loses 20-30 people a year to other cable companies that pay 4xs the salary You aren't at work until you your PC boots up and are taking calls, no time-clock Customers never call in to say you are great You play damage control rep Everything you do is critiqued even if the customers are happy