Pros
Part Time Cable CSR getting all Cable channels, one DVR box, and free phone line. But you must pay for any additional boxes, as well as internet service. Only Full Time Cable CSR's get free internet. (TSR, which are the technical for the internet if part time get free internet and phone but must pay for the cable service, full time TSR get everything free like full time CSR) Usually casual work environment with clothes, only Tuesday, Wednesday & Thursday are Business casual and there are a lot of times when they waive that for a whole month or two in the winter. Popcorn Fridays Most customers are really nice to talk with and don't complain too much. Can put in to go home early and if available get to leave early if approved by workforce. Unpaid of course. Also can swap shifts, put up hours to give away to other employees etc. Pretty much unlimited overtime if you want it, it is there. Do try and have fun with the employees and getting freebies from cable networks are extra perks, fun pens, calendars, mouse pads, bonuses at times, etc.
Cons
Pre-hired you will be told you will be "part-time" working only about 25 hours a week, in training you will be told you will be working more like 30 hours a week, then when you start talking to the reps and get to bid for your shifts, you are pretty much working full time 37.5 with no benefits. Pre-hired you will be told that CSR's that are part time pretty much move to full time within a few months to a year, but most have been there 3 years or longer before they get offered a full time position unless you are a TSR there seems to always be postings for full time TSR's. Training is a joke, spend way to much time on training you on billing and like no time training you on the technical side. Spend a lot of time on fluff stuff too. So you go out to the floor not knowing much and go by the rule of fake it till you make it. Have a lead line and half the time would get forwards from them on tech issues from years ago and how to solve it, things never touched on in training. Learn much more on the floor then in training even touches on. None of the supervisors are on the same page, everyone has different things they like to do and say and how they want you to answer things and note the accounts and what you must have open on your desk etc...all over the board. No benefits, no paid time off, pretty much working full time, 8 hour day with one 15 minute break and one 30 minute lunch. If you stay late must work an extra 2.5 hours before you get another 15 minute break. Low Low Low Low pay for what your doing and dealing with. They have been paying the same rate to employees for several years to start, since early 2008 at $9.50/hr to start and bump you to $10.00/hr after 90 days if you are meeting the metrics and performance goals. Taking calls at if I remember right 5:30 minute talk time and adherence and everything in check. They do babysit you on this, come back from break one time a minute late and your report the next day will have that in red. Also you will be give a stop watch to use to make sure you don't go a second over to use. Shift bids, shift bids shift bids, no rhyme or reason be ready for it to change about every 2 to 3 months.