Running on fumes - it’s gone from bad to worse in such a short time - Customer Care Audible Employee Review

1.0
18 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Free food, commuter benefits, casual dress code

Cons

Where do I even begin? I’ve been at Audible for almost 4 years, hired during the peak of Covid with the promise of being a permanent WFH agent. Not only did that promise get broken, but we’re now being forced to follow Amazon’s RTO requirement for 5days/week starting 2025. When I mentioned I was hired specifically to work remotely, mngmt will respond like, “Well you were told this is an ever changing environment when you were hired.” Speaking of management, they are completely useless. Audible is so desperate to fill leadership roles that they promote people who are extremely unqualified. Instead of effective leadership, we get individuals who make the workplace worse by mismanaging tasks, act extremely unprofessionally which is contributing to the company’s decline. I know some people that were amazing workers but due to horrendous leadership ended up leaving the company. HR is no better. The last competent HR representative quit last year (G I wonder why), leaving us with the current person, we’ll call her “A”, who is robotic, unhelpful, and utterly clueless. Someone once described talking to her like talking to a brick wall and that their salad had more personality than her. Serious issues raised by myself and others have been swept under the rug due to her lack of professionalism and empathy. It’s no surprise that several employees have either quit or are planning to, due to her mishandling of concerns. When you have someone like that in charge of “human” resources, you end up driving humans out the door. On top of this all, 2 major figures within the company have recently announced their departure in 2025. That alone should speak VOLUMES. This company used to be a great place to work, but it is getting worse and worse with each passing day. I promise you, there are much better opportunities out there. Don’t let the name lure you in. Save yourself the trouble and just stay away.

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Audible Response
1y
Thank you for taking the time to share your candid feedback. We genuinely appreciate your honesty and the passion you've shown for our company's culture and values. We want to assure you that our People Principles remain central to our mission. We encourage open dialogue and welcome suggestions on how we can better support our employees and invite you to speak with your manager or skip-level to discuss your concerns.

Explore other reviews about Audible

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Audible is an Amazon company. I think as a whole, this company attracts people who are kind and fun spirited. Good product.

Cons

Disorganisation. Commute can be hard.

5.0
31 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Audible is an Amazon company. I think as a whole, this company attracts people who are kind and fun spirited. Some who come from other big tech companies may think us as nerdy or quiet but I think it’s the lack of toxic compatibility that you tend to see at those other companies. I purely enjoy working with my colleagues and the work that I do, which I can hardly say about the other big tech companies I worked at. Free lunch and commuter/parking benefit

Cons

5-day RTO. The headquarter is in Newark, NJ. The commute can be hard for some.

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