Changed dramatically and now can't keep staff there - Anonymous employee Audley Travel Employee Review

2.0
10 Jun 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My colleagues were incredible. I've met lifelong friends whilst working here. The office in Witney is lovely but difficult to get to unless you drive or live local. Good benefits like birthday off and decent annual leave which increases each year. Having worked here looks great on CV to the wider travel industry. If you're local, full time and want to start in travel sales then it's great but if you have outside committments, part time, health issues or live far away then look elsewhere as Audley aren't very inclusive and will penalise you for not adhering to the standard norm

Cons

Not sure where to start. Looks like a fantastic company from the outside but once you're in a non sales department, you're stuck there with lack of recognition, progression or reward for working really hard. Loved working here initially because I had great colleagues however after a while you realise that you're just a number especially once they brought a new mandatory office attendance policy. Won't go into detail but was given no choice but to eventually find employment elsewhere. Very little empathy or support from HR. Every department is treated different and sales is definitely favoured. I had friends in sales who were just given what they wanted flexible working wise as they were 'high earners'. Even though office days were agreed verbally at the start, this was disregarded and my written contract was constantly thrown in my face. Do not sign your contract at Audley unless it explicitly states what you have agreed with them. High up management lack much integrity and don't seem to care for the non sales departments. Once I left I realised how depressed I'd become there. Much happier now that I'm in a supportive, creative environment that encourages growth, change and theres open honest communication between employees and management. Personally I'd stay away now and find a smaller company that will value you as a person

Explore other reviews about Audley Travel

5.0
24 Sept 2025
Recommend
CEO approval
Business outlook

Pros

People and job benefits and perks are amazing!

Cons

UK owned company leading to some disconnect between the US market and UK run business

3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, good benefits. Lots of training offered and FAMs are a great perk.

Cons

Company has gone through so many changes in leadership, along with a recent structural change to the overall sales and client experience that is largely negative. Company has met this downward spiral of false promises with “be more positive” emails and company meetings. Patronizing and insulting while expecting sales to continue to hit their goals or risk being terminated (like many have in the past few months).

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