The Computer Says No - Sales Retention Advisor BT Group Employee Review

2.0
10 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Bonuses, shift options, great colleagues, free onsite parking, canteen, good atmosphere

Cons

In Retentions there's a 12 week 'Rotation' where everyone's stats for the previous 12 weeks are analysed by computer and you may be moved to a different Campaign or into AOT (Advice of Transfer). This is not negotiable and does not take into account your personality or wishes. I have experienced bullying by a manager (to be fair, all the other managers are lovely) which has caused stress and I'm looking to leave because of this.

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Recommend
CEO approval
Business outlook

Pros

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Cons

Long hours very long hours

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people there were great.

Cons

The company doesn't seem to understand the current security market.

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