Pros
The role provides wide exposure to client relationship management, commercial decision-making and service delivery at scale. I regularly work with a broad range of internal and external stakeholders, which builds confidence, operational awareness and the ability to influence outcomes. Colleagues are generally supportive and willing to share knowledge. If you are proactive and resourceful, you can shape your own approach and make a meaningful impact.
Cons
The workload can be consistently high, particularly when managing multiple client portfolios with differing complexities and priorities. Processes and systems do not always keep pace with expectations on account teams, which can create avoidable pressure and lead to reactive working. Progression pathways and salary movement are not always clearly defined, making it difficult to understand what is required to develop or advance.