Pros
Benefits- medical, vacation, 401k. There is also schedule flexibility in emergency situations.
Cons
As a customer service associate you deal with a lot of angry and abusive customers, you are expected to take the abuse with a smile. The company has implemented a program that entitles customers (including the before mentioned abusive customers as well as their family or anyone they share an email with) to evaluate whether or not you are doing a good enough job, and you can be reprimanded and fired based on these surveys. The surveys do not include specifying information indicating who the customer spoke to and they have 10 days to complete it. Over 50% of the time the result of the survey has nothing to do with the interaction that customer has with you, however you are expected to accept the bad survey even if it isn't about you. Its unfair and often prevents people from making bonus. You can follow all guidelines, laws and requirements by the company but if the customer doesn't like what you say- you just won't have a job. Not only that but department managers are completely oblivious to real issues faced by associates, they have a "talk off" for every concern and make you feel like its JUST you... it causes high stress and declining respect for management decisions. You also have to sell a horrible product that a majority of customers have no interest in and find annoying to listen to (that effects the survery they take as well) .This is an incredibly high stress company to work for.