Peel back the layers - Finance Bromford Employee Review

Thank you for sharing your feedback. We want to assure you that we are committed to fostering an inclusive environment where the voice of every colleague and customer is heard and valued. We recently appointed a new Inclusion and Engagement Lead who is dedicated to working closely with our Head of Customer Engagement to ensure that we better serve our diverse communities and address the unique needs of our colleagues. We recognize that this is a continuous learning journey, and we are actively engaging with our colleague champion groups and customer engagement groups to listen, learn, and take action based on the feedback we receive. In terms of our systems, we understand the importance of investing in technology that enhances our ability to deliver effective and responsive services to our customers. The improvements we are implementing are aimed at driving greater efficiency across the business, ultimately benefiting those we serve. We have several projects underway, including an exciting place-based pilot that aims to better tailor our services to the specific needs of the communities we serve. This is part of our broader commitment to being responsive to the diverse needs of our customers and colleagues, so that everyone can thrive. Thank you again for your review. We genuinely appreciate you taking the time to express your concerns as it allows us to reflect and continue improving. Best wishes, Natalie