Typical high-pressure pharmacy, not a place to make a career - Pharmacy Manager CVS Health Employee Review

1.0
13 Aug 2011
Recommend
CEO approval
Business outlook

Pros

Newer pharmacies are large, well planned out, clean, easy to work in/around/with others. As a pharmacy manager, the company makes it easy to go above & beyond for customers with special needs. They have the right idea for taking care of customers as patients, they emphasize counseling, patient-pharmacist interaction. (unfortunately, they don't provide the time or staffing support) VERY good prescription processing software, easy to use, very safe with verification redundancy.

Cons

Upper management (pharmacy supervisors, district supervisors) out-of-touch with reality of day-to-day operations. Like most high-volume pharmacies, management expects complete customer satisfaction, but they do not provide enough man-power to make quality service a true priority. Very difficult to discipline employees, it's common to see supervisors overlook mistakes that may reflect poorly upon their own inability to lead. 14-hour, no break shifts are encouraged in states where no labor laws require mandatory lunch. Expensive benefits, 90-day probationary period. 1 year before retirement plan is active. Many senior managers are promoted based on years of service, not quality of work.

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5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- Flexible schedule around - manager will work with you to give hours based on school schedule if you are student

Cons

it gets hectic if you don't like communication since it's retail job, you will always have every kind of customer to deal with and answer their questions

5.0
13 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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