Senior Client Services Rep - Anonymous employee Capital Group Employee Review

3.0
21 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance is still pretty great. Good benefits. Nice people to work with.

Cons

They're moving from service center to call center with metrics that are very heard to meet.

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Capital Group Response
8y
Thank you for taking the time to share your feedback about working at Capital Group. As you commented, we strive to offer premium benefits, ensure associates have flexibility in their schedules to achieve work/life balance, and hire talented and motivated individuals to help challenge and develop each other. Regarding your perspective on the changing environment, we have and continue to focus on being nimble while maintaining our core values and emphasis on associate engagement. We know change can be challenging and often raises questions. We welcome ongoing dialogue and encourage you to continue to share your feedback. GlassDoor is a great way to do so, as is talking directly to your manager, senior manager or someone in HR.

Explore other reviews about Capital Group

5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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