Opportunities in Disguise - Client Service Representative Capital Group Employee Review

3.0
9 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Retirement benefits Development opportunities Ample vacation/sick time Knowledge of investment industry Great place to gain experience

Cons

Expect to find tons of development opportunities to work in different departments, lead new hires and work on project teams, but do not expect to get paid for any of it. Capital has a clever way of making you think you are valued by giving you a multitude of “opportunities” only to send you right back to where you came from with the same pay. You are really just a cheaper resource that they can and will utilize where there is “business need”. This rarely leads to any type of advancement in position or pay. The raise structure will allow an associate to outperform the majority of associates, but only receive 1-2% more than an average associate because of the cookie cutter structure. There is no incentive to work harder for an entire year to make 1% more than an associate who just shows up to work everyday. Also, don’t expect a straight answer from management or anyone above. “More to come” is as precise as it gets.

Explore other reviews about Capital Group

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company and amazing culture

Cons

Hard to move up from cap associate

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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