Going downhill fast - Customer Service Representative Capital Group Employee Review

2.0
10 Jul 2021
Recommend
CEO approval
Business outlook

Pros

Pros? There use to be but not anymore.

Cons

They do not care about their employees. Required overtime hours are constant and ending. There’s been overtime so much that they’ve made it part of your yearly review. You don’t work it then you get ding’d on your compensation. Now they are onto their next associate crushing mission which is to MAKE some associates work in the office. Not because they are essential but because it’s considered a perk to wfh. They like to throw the word PERK around a little too loosely. The stress of having to be perfect in the office was prevalent prior to the pandemic but not using it as a form of punishment is taking it too far. Now there are talks of making associates that wfh work later hours because of course they have more flexibility. Work/life balance is a joke. More work = less life

Explore other reviews about Capital Group

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing place to work Compensation is great People are truly kind

Cons

Advancement is slow - not a great place to grow your career

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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