Charge Backs are worse than they have ever been. - Current Sales Representative Cellular Sales Employee Review

2.0
30 Mar 2013
Recommend
CEO approval
Business outlook

Pros

Can be lucrative, have made many friends with co-workers.

Cons

Charge backs and new management are making most reps look for work elsewhere The charge backs work as follows: You sell an IPhone and make $50.00 this is split with the other reps on the shift with you. If for any reason the customer cant pay their bill during the first 181 days of their two year contract then Verizon charges the commission back to Cellular Sales and they in turn charge you back your commission. The charge back on an Iphone is $280.00. You read that correctly, you were paid 50 and they take back 280.00. The charge back is also split with the reps who were paid on the original sale. All of the phones are reconciled the same way, with the iPhone being the worst example. Andriod phones are only slightly better. No matter what You lose more money than you make, a lot more. Unless and until there is a solution to this I would not recommend working for this company.

Explore other reviews about Cellular Sales

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Most people are in a good mood getting new phones.

Cons

Deal with a lot of people upset about their bill.

avatar
Cellular Sales Response
3mo
Thank you for taking the time to leave a review. We truly appreciate the time you spent with us and wish you continued success in your career!
2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers (other retail sales associates) who will help you succeed and make deals and answer any questions you may have,

Cons

Given an ultimatum and threat of firing after 15 days of work for not outperforming the entire store. Completely unrealistic targets with added bullying. Long term coworkers agree & overheard manager totally bullied and singled me out for no reason.

avatar
Cellular Sales Response
20h
Thank you for taking the time to share your experience with us. We take all feedback seriously and learn from everyone who walks through our doors. We appreciate your time with us and wish you the best in your future endeavors.
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