Try to get on with Verizon corporate instead - Wireless Sales Consultant Cellular Sales Employee Review

2.0
15 Oct 2014
Recommend
CEO approval
Business outlook

Pros

If you're at the right locations you can make very good money Decent training program Medical/Dental insurance are decent Schedules are very flexible, if you need a day off they are really good about accommodating you. Or you can just find someone to pick up your shift.

Cons

Your systems are VERY limited compared to corporate stores, so this will create LOTS of customer service issues. Their "chargeback" system, basically if one of your clients cancels their contract within 6 months and the phone isn't returned, you will have the commission you earned PLUS the cost of the phone revoked. I saw people lose anywhere between $300-$700 per month from their paychecks because of this. (in all fairness however upon being hired they do disclose this chargeback system to you) If something turns up missing, they take it out of the employees paycheck. Up front prices of phones and accessories are much higher than corporate stores, making it that much harder to close sales (typically $50-$100 higher than corporate stores). The customers in a lot of cases have to do mail in rebates to get any cost differences back, which again creates lots of unnecessary customer service issues. Floating to different locations is mandatory, sometimes having to drive 40-50 miles to work with no reimbursement for fuel. Also making it harder to see your referrals and client base. It seems like they encourage a cut throat/unethical sales environment. Nobody is really disciplined or discouraged from stealing other sales peoples sales. Lying to customers is pretty common, i've seen quite a few people sell these "open box" phones to customers without disclosing it was a returned item, just so they can make a higher commission. No vacation time. All in all it's a decent place for a young kid to start out in sales, or maybe a wife who's using this as a supplemental income. . I wouldn't recommend this place if you're the main source of income for your family, or expect this to be a long term career path.

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Cellular Sales Response
11y
This is very concerning. Please contact our Knoxville headquarters via email hr@cellularsales.com and give us specific examples of how you are encouraged to be unethical. That is not something we want practiced or taught, and goes against our core belief of hiring honest, personally responsible sales professionals.

Explore other reviews about Cellular Sales

5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

After 16 year with Cellular Sales I can say with pride that it has been a fulfilling and rewarding experience. Cellular Sales has given me multiple opportunities to develop into different roles and expanding my skills. The company culture is one of support and motivation and definitely recognizes and rewards hard work.

Cons

This is pay for performance atmosphere and if you are not a motivated positive minded person you may struggle. But if you are the sky is the limit!!!

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Cellular Sales Response
1mo
We love to see reviews like yours. Thank you for taking the time to share your experience. It’s teammates like you who help our culture thrive!
2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers (other retail sales associates) who will help you succeed and make deals and answer any questions you may have,

Cons

Given an ultimatum and threat of firing after 15 days of work for not outperforming the entire store. Completely unrealistic targets with added bullying. Long term coworkers agree & overheard manager totally bullied and singled me out for no reason.

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Cellular Sales Response
1w
Thank you for taking the time to share your experience with us. We take all feedback seriously and learn from everyone who walks through our doors. We appreciate your time with us and wish you the best in your future endeavors.
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