Pros
Great company to work for!! Large foot-print, yet it feels like a small company where you can get to know other teams quickly. Not as many layers of management as other large companies; therefore, the organization is more agile at changing and making decisions. They also give you the preference of Windows or Macintosh which is awesome! First job that I could use Apple products. Additionally, they have an excellent orientation where you travel to corporate to meet other teams and executives. This helps a new-joiner feel welcome and gives direction. Energized CEO, Michael Hansen! He really captures your attention and relates to all employees regardless of rank, holds frequent Q&A town halls, greets new employees during orientation, and appears to genuinely care about the business.
Cons
Cengage is a collection of acquisitions. This makes it challenging to learn what you are supporting. Each section of the company is either converted or is in the process of being assimilated. Requirements are unique to each line of business or acquisition.