Good pay and colleagues, but huge understaffing issues and constant policy changes that created chaos. - Claims Specialist Chubb Employee Review

3.0
13 Nov 2020
Recommend
CEO approval
Business outlook

Pros

The pay was on the higher end of the range for the industry and vacation time was generous relative to other companies. Most of the local management was actively engaged in assisting and supporting the employees reporting to them. Company values diversity and tends to favor internal promotion in many cases. Offered a variety of solid benefits packages that could be tailored to individual needs with relative ease.

Cons

Disorganization, stemming from frequent changes in company policy, organizational structure, processes, software, direction of workflow, and personnel. If you are salaried it is difficult to treat this as a 9-5 job without falling behind. Expect to put in 55-65 on a regular basis. Prior to COVID, working remotely was limited. Company policy was inconsistent on this point, as some departments allowed for only 1 day per week remote while others allowed for 2, and some made exemptions for almost exclusively remote. While you get a relatively nice number of vacation days to start out, taking vacation time is difficult as it often results in a massive backlog of work upon your return. Depending on how busy the time you were absent was it could take anywhere from a few days to a few weeks to get fully caught up.

Explore other reviews about Chubb

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It has good people there

Cons

A lot of time spent underwriting

2.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Global reach, brand name/reputation, nice technology equipment and solid networking. Opportunity for internal mobility. Good 401k match.

Cons

Incredibly slow systems and stifling bureaucracy. Culture is overall relaxed but not very hospitable, which is likely both a symptom and cause of a high-turnover environment. Raises are well below inflation. Moral does not seem considerably high and the bureaucratic nature of work hinders development. All of these factors combined negatively impact motivation. Very little open discussion about marketplace trends and tedious processes make the role feel very administrative despite being more analytical at other firms who have improved their systems. The firm has done a great job of diversifying across product lines and geographies, but a very poor job of talent retention and upgrading systems, which are the long-term tailwinds that’ll put Chubb at the forefront of the industry.

3
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