Pros
Was a great place to work. Now Comcast is trying to fix their poor reputation by forcing all front line employees to take the brunt of punishment by customer who are still frustrated and hate Comcast marketing and pricing plans. This place needs a union as management abuses employees. CWA 7704 represents this industry. Comcasters need to unite.
Cons
Comcast collection Sandy and I also worked at the retail store. Employees are now powerless to defend themselves against abuse. Foul language, name calling etc. Customers have learned that this is the new policy and will "punish" the front line reps who do not make the decisions the customer is upset over. If you want to be called nasty names that can't even be listed here, join Comcast. And management will not support you. Supervisors refuse to take customer calls because they don't want the abuse either. 20% of employees are on some form of FMLA to avoid going to work. Most employees on the floor fear for their jobs on a daily basis. If you are coming up on 5 years to have 3 weeks vacation you won't make it. They will find some reason to terminate your employment. Comcast systems will have issues that cut into your commissions. If you bring it up your blackballed. But it takes away form your pay. Managers and supervisors are obviously on a different compensation program as their goals are in direct conflict to what gets you paid. Stay away from here. Ask what happened to all the veteran agents. We are all gone.