5. Star ratings are always from manager on reviews - Small Business Retention Specialist Comcast Employee Review

2.0
1 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Benefits, pto, benefits, pto, benefits

Cons

Something bad happened to Comcast proximately nine months after Covid started. I think those that don’t work in call centers I dictate the rules and regs for call-center agents found that the amount of money Comcast was saving by keeping employees home, suddenly open up a whole new door on how to take money from representatives and increase their workload. In the retention department we are forced now to fill out documents throughout the day if a customer cancels if a customer‘s revenue drops below 85% and I think someone who is new to management thought this would be a splendid idea to stress out the reps even more in this department that has probably the highest turnover in the company with the majority of employees out on leave for mental health. Did it ever occur to you that high morale makes a huge difference in your employees output? I have no desire to make Comcast more money. Nor do I care to make my supervisor even more money off of my sweat and tears. Hi long for the days where Comcast cared about their employees and not just management and all their little pets but for everyone. I’m not spiteful I’m just baffled if they don’t this. I believe the CEO is completely out of touch with his own company now.

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Comcast Response
4y
Thank you for your review and for your honest feedback. We're always looking for ways to improve and become better for both our customers and our employees. We will ensure your feedback reaches the appropriate people.

Explore other reviews about Comcast

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are great. The managers are friendly

Cons

They keep changing the commission structure.

5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

500
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