Favorites is the way it is - Digital Care Specialist Comcast Employee Review

2.0
14 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Great benefits, pay is decent if they don't add more work on your plate for the job you do.

Cons

For 11 years, I was a loyal employee, thinking this the best place to work, but slowly started watching only the favorites get recognized by management and promoted. It didn't matter how big of an expert you were if you weren't a yes man and a favorite and a minority then you were on the outs. You might do something right or be a top performer but it didn't matter if they didn't like you, you were out! The culture is bad now you used to feel like you were heard now you don't say anything negative or you might be out of a job. The stress got so bad I left after what I thought would be a career.

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5.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

WLB is great. You will have fun joining.

Cons

No cons people are great here have fun

5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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