Poor training and inconsistent supervision in remote role - Customer Service Representative (CSR) Conduent Employee Review

1.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It was a remote position.

Cons

They say it's 3 weeks of training, but it's actually 1 week of poor training before they throw you on the phone with a website to use to figure out what you're doing and talk about your calls briefly at the end of the day. I was there just under a year and had 3 different supervisors and 3 different Team Leads, one supervisor never even responded to messages / questions.

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5.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Hrs flexible in most positions

Cons

Pay is below average for position type

1
1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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