Unprofessional - Customer Service Representative Conduent Employee Review

2.0
19 Jun 2017
Recommend
CEO approval
Business outlook

Pros

You were guaranteed a job because the call volume was high.

Cons

You could leave a customer on hold for 30 minutes or more and management would never folow up on why you did it. You were only allowed a two fifteen minute breaks. But if the team lead liked you, you could talk additional time with no questions ask. Some rule goes for the 30 minute lunch break.

Explore other reviews about Conduent

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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