Pros
People are decent. You can move up quickly as long as your stats aren’t abysmal & you show up everyday. Supervisors(least the ones I’ve had) care about their team.
Cons
Half hour lunches during critical periods(normally an hour) sometimes lasting an entire month. Pay nowhere near enough for what you deal with. Especially T2 ranks. Easy to burn out doing the same thing over & over for each call. No dedicated sick time. Everything counts against your PTO unless you are documented ADA(Americans with Disabilities Act) or other federally recognized disability. If you call out & have no PTO you have to make up the hours & also face write up. Not enough space for the ton of hires that come through every couple of weeks. Training & conference rooms always full so have to move people out their own desks on call floor during mentoring of new hires. Break area during lunch hours is impossible to deal with due to lack of space & too many employees. Store items are horribly overpriced, so if you don’t bring lunch or buy from food truck, you’re stuck.